Effective Date: 31/01/2025
Beo Wine Bar + Kitchen is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a reservation, or engage with our services.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Personal Details: Name, email address, phone number, and any other information you provide when making a reservation or signing up for our newsletter.
- Payment Information: When you make a payment, your card details are processed securely by our payment provider. We do not store or have direct access to your payment details.
- Website Usage Data: When you visit our website, we may collect information such as your IP address, browser type, and device information through cookies and analytics tools.
- Communication Records: Any emails, messages, or feedback you send to us.
2. How We Use Your Information
We use your personal information for the following purposes:
- Reservations & Customer Service: To manage bookings, process payments, and respond to inquiries.
- Marketing & Promotions: To send newsletters, promotions, or special offers (only if you have opted in).
- Website Analytics: To improve our website, user experience, and marketing efforts by analysing visitor behaviour.
- Legal & Security Reasons: To comply with legal obligations, prevent fraud, and ensure the security of our premises and website.
3. How We Protect Your Information
We implement appropriate security measures to protect your personal data from unauthorised access, loss, or misuse. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.
4. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share data in the following cases:
- Service Providers: With trusted partners who help us process reservations, payments, or marketing.
- Legal Compliance: If required by law or for the protection of our business, employees, or customers.
5. Cookies & Tracking Technologies
Our website uses cookies to improve functionality and analyse traffic. You can manage cookie preferences through your browser settings.
6. Your Rights & Choices
You have the right to:
- Access & Update Your Information: Request access to your personal data or update your details.
- Opt-Out of Marketing: Unsubscribe from our promotional emails at any time.
- Request Data Deletion: Ask us to delete your personal information, subject to legal retention obligations.
To exercise any of these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to read their policies before sharing your information.
8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.
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